ADDITIONAL SHIPPING & ORDER INFORMATION

ORDER TRACKING

You will receive a shipping confirmation email within 24 hours of your order shipping. This email will also provide you with the shipping confirmation numbers necessary to locate any orders not sent via First Class mail.

BACK ORDERS

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product, occasionally a product may be on back order. If any product is not in stock for an order, we will hold the shipment of your entire order until all products are available. No backorder will be held after five business days. Any order placed on the weekends will be shipped on the next business day. Business days are Monday through Friday.  

PAYMENT

We accept VISA, MasterCard, American Express, Discover Card, and payment via Paypal. All transactions are processed by Sage Payment Solutions technology to secure your information. 

ORDER BY FAX, MAIL, OR PHONE

If you are hesitant about placing your order online, you may place your order over the phone with our Customer Care Center. For general questions, or to place a phone order, please call us toll-free at 800-380-9440, Monday through Friday, 9AM to 4PM, Central time. You can also fax us your order at 615-868-9113, or order via email.   

SECURE SHOPPING – GUARANTEED!

All online transactions at Essential Vitamins and Minerals are handled using the Internet's strongest levels of encryption technologies, including Secure Socket Layers(SSL). The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. We ensure that your confidential information is protected and guarantee your privacy. Please note our website has in place anti-fraud safeguards and will pursue prosecution for all fraudulent orders. All fraud will be reported to the FBI Internet Fraud Complaint Center at http://www.ic3.gov/ 

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

All our transactions are handled by Sage Payment Solutions. More than 212,000 merchants trust Sage Payment Solutions to manage their transactions and help prevent fraud. Sage Payment Solutions is an industry leader in providing the most advanced, secure online transaction processing. Despite their security measures, Sage does not represent or warrant that business information will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords.

PRODUCT GUARANTEE

Essential Vitamins and Minerals offers the ONLY Unconditional Money Back Guarantee in the industry. Every item we offer reflects our commitment to give you the best quality, service and value. If you are not completely satisfied with your purchase, please return the unused portion of the product in its original container within 90 days from date of original purchase, along with a copy of your invoice. We will promptly refund or credit your card, less any original shipping and handling charges.  Please note that you may not return more than one opened bottle of the same product, and the original invoice must be returned with the product and request for refund.

PRIVACY POLICY

Essential Vitamins and Minerals respects the privacy of each and every customer and visitor of our site. Your personal information is protected and completely secure with us. We never disclose personal information about individual medical conditions or interests. Any information you give to us is used only to process your order, reply to your questions and improve our site.  We do not sell or share our list of customers with anyone. Essential Vitamins and Minerals may use general information gathered on our site for suggesting the right products and services that might be of interest to you. We may occasionally send out e-mails to people who have placed an order online, offering them more great deals.

Customers may "opt-out" of receiving any of these mailings at any time by writing to us (see Contact Us section), or by sending us an email.

RETURN POLICY

Our returns are among the lowest in the industry due to the high quality of our products, and our marketing approach of fact over hype. (See PRODUCT GUARANTEE section, above.) We will also pay the return shipping cost if the return is a result of our error. Please note that we cannot refund the shipping and handling charges on returned items. Shipping and handling charges are the actual charges incurred by us (not what is on the invoice). Therefore, if you received free shipping when you placed the order, and later returned the product, we will refund you the price of the products less the actual shipping and handling charges. Please note that returns must be made within 90 days of the original purchase date, you may not return more than one opened bottle of the same product, and the original invoice must be returned with the product and request for refund.  

ENJOY THE CONVENIENCE OF AUTOMATIC DELIVERY!

Preferred Autoship Program is the convenient way to receive your favorite products before you run out! When you join our Preferred Autoship Program, you will save 10% on your autoship orders. Sign up today to start saving money and enjoying the convenience of automatic delivery. With the Preferred Autoship Program, you will receive a fresh supply of the products at the frequency of your choice.

You can change the delivery frequency, or cancel your shipment, at anytime by either calling or emailing us, or by going to your account on line. Don't risk running out of your favorite products! We make it easy to have your favorite products delivered to you automatically. When you select "Autoship," we will send you a new supply of the selected product at regular intervals and charge the same credit card as your first autoship purchase.  

Benefits & Convenience of our Preferred Autoship Program: The Preferred Autoship Program delivers products to your door each month, automatically! No need to worry about filling a replacement order. Plus, you receive a 10% DISCOUNT off the total price of your order (not including tax or shipping).